Running a full booking test

SECTION 1- Testing the customer’s experience throughout the booking process

SECTION 2- Testing Merchant’s Back-end Booking Management Process

 

  1. Go to Promotion > Discounts and Vouchers
  2. Create a discount called “TEST” with a maximum use of 20 times and a discount of 100%
  3. Log out from your Trekksoft Account
  4. Go to your Trekksoft URL again and pretend to be a customer

SECTION 1- Testing the customer’s experience throughout the booking process

 

Part 1- Activity, Schedule and Pricing

1

Activity- Is the title clear?

CONTENT 1 C C C C C C C C
2

Activity- Is the title clear?

CONTENT 2 C C C C C C C C
3

Activity- Is there enough information in the activity description for the customer to understand what they are booking?

CONTENT 3 C C C C C C C C
4

Activity- Is the “Book Now” button easy to find?

CONTENT 4 C C C C C C C C
5

Widget- does the widget display the correct type of integration?

CONTENT 5 C C C C C C C C
6

Schedule- Is the correct schedule displayed in the calendar?

CONTENT 6 C C C C C C C C
7

Schedule- If there are various schedules in the same day, is it easy for the customer to understand which is which?

CONTENT 7 C C C C C C C C
8

Pricing- Is it clear which price category the customer should choose?

CONTENT 8 C C C C C C C C
9

Pricing- If there are different price categories, is there a price description explaining to the customer which category to choose?

CONTENT 9 C C C C C C C C

SECTION 1- Testing the customer’s experience throughout the booking process

Part 1- Activity, Schedule and Pricing

 

 

 

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Part 2- Checkout Information

1

Choose seats from one or two price categories and enter the test code: TEST

bb b b b b b b b b
2

Pricing- Did the price get calculated correctly?

i.e. Differences between Fixed and Variable Pricing b b b b b b b b
3

Pricing- Was the down payment displayed if applicable?

CONTENT 3
4

Guest Custom Fields- Is the amount of custom fields hindering the checkout process?

Content 4- i.e.- Is the custom field information being asked for each person or for the group?
5

Guest Custom Fields- Are all questions fields relevant to the specified activity?

CONTENT 5
6

Guest Custom Fields- Is there unnecessary information being asked?

CONTENT 6
7

Add-ons- Are the add-ons displayed relevant to this activity?

CONTENT 7
8

Add-ons- Are there any add-ons missing?

CONTENT 8
9

Add-ons- Are the correct add ons

CONTENT 9
10

Go to checkout- is the right price displayed?

CONTENT 10 C C C C C C C C
11

Taxes and Fees- If you set up taxes and fees for this activity, are they displayed correctly?

CONTENT 11 C C C C C C C C
12

Make sure to log out to view the user fields- Are the correct user custom fields displayed?

User Custom Fields- Are you asking necessary information? C C C C C C C C
13

Terms of Service- Are your terms of service displayed?

CONTENT 13 C C C C C C C C
14

Accept terms of service and finish purchase

CONTENT 14 C C C C C C C C
15

Post checkout Custom Fields- If applicable, were they appropriately displayed?

CONTENT 15 C C C C C C C C

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Part 3- Post Checkout

1

Did you receive the confirmation and receipt emails to the email address entered in the user field?

bb b b b b b b b b
2

Emails - Was the confirmation email personalized?

b b b b b b b b
3

Emails - Did the confirmation email contain all pertinent information?

CONTENT 3
4

Emails - Did the confirmation email contain all tickets?

Content 4-
5

Tickets- Was the correct ticket template sent out?

CONTENT 5
6

Tickets- Were the tickets personalized?

CONTENT 6
7

Tickets- Did the tickets contain all relevant information about the purchased activity?

CONTENT 7
8

Emails- Was the receipt email personalized?

CONTENT 8
9

Tickets- Was the correct receipt template sent out?

CONTENT 9
10

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CONTENT 10 C C C C C C C C
11

Taxes and Fees- If you set up taxes and fees for this activity, are they displayed correctly?

CONTENT 11 C C C C C C C C
12

Make sure to log out to view the user fields- Are the correct user custom fields displayed?

User Custom Fields- Are you asking necessary information? C C C C C C C C

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SECTION 2- Testing Merchant’s Back-end Booking Management Process

 

Part 1- Post Customer Checkout

1

Did you receive a merchant notification when the booking was made?

bb b b b b b b b b
2

Does the new booking appear in your Dashboard?

b b b b b b b b
3

Does the new booking appear in your Manifests and Trip List?

CONTENT 3
4

Does the new booking appear in your Bookings Overview?

Content 4-
5

Are the activity capacities displayed correctly?

CONTENT 5
6

Resources- Are all other relevant resource-linked activities blocked?

CONTENT 6
7

Access the guest manifest

CONTENT 7
8

Guest Manifest- Is the guest information displayed correctly?

CONTENT 8
9

Guest Manifest- Are all custom field answers displayed?

CONTENT 9
10

Guest Manifest- Does the manifest only display the relevant categories for you or all fields?

CONTENT 10 C C C C C C C C
11

Guest Manifest- Export the guest manifest

CONTENT 11 C C C C C C C C
12

Basket Details- Access the Basket details page

]\ C C C C C C C C
13

Basket Details- Is all information Displayed in the basket details correct?

CONTENT 13 C C C C C C C C
14

View the PDF documents

CONTENT 14 C C C C C C C C
15

Resend the receipt

CONTENT 15 C C C C C C C C
16

Rebooking- Rebook the “customers” for the same activity but on another day

CONTENT 16 C C C C C C C C
17

Check the Manifests and Trip Lists to make sure the change has been made and the capacities were adjusted

CONTENT 17 C C C C C C C C
18

Go back to the Basket details

CONTENT 18 C C C C C C C C
19

Cancelling- Cancel the booking

CONTENT 19 C C C C C C C C

 


Run at least one test focused on Section 1 for each of your activities.

Keep in mind you can not delete any test bookings from the system.

Make sure to CANCEL all Test bookings before the “date of the booked activity” in order to avoid any charges.

When you are done, delete the “TEST” Discount Code