Being a tour guide is great, but occasionally frustration strikes. We interviewed some fellow guides and went through threads on Quora and Reddit to find some of the most annoying things that can happen to tour guides.
1. Unpredictable weather conditions
It’s incredibly annoying when a fantastic itinerary has to be cut short or cancelled (touch wood this doesn't happen). Another worst case scenario is watching your tour group get soaked in the rain because Yahoo weather told them to expect sunshine all day.
It’s frustrating because after all these years, tour guides still can’t control the weather. There’s just no switch to turn off the rain.
2. Not accepting credit card payments on-the-go
This probably isn’t a surprise. Even though we live in the 21st century, there are still tour operators who can't accept credit card payments on-the-go. Tour guides are stuck awkwardly trying to explain why they can’t accept card payments from customers.
Fortunately for them, there's a solution. Thank goodness for TrekkSoft and mobile card readers.
3. Having no access to the internet
The awkward moment when a guest asks a question in front of the entire group and the tour guide has no idea what the answer is. It somehow always seems to happen when phones refuse to make a stable connection with the internet. The poor guide can’t even Google his way out of the situation.
4. Forgetting the names of guests
Despite having spent the last two hours with the group, it is just impossible to remember the names of all 23 people in the group. Everyone knows the name of the guide, but she still has no idea when it comes to the name of the man carrying a DSLR wearing a hawaiian shirt, shorts, a hat, white socks and sandals.
5. Being a short guide
Short guides have been told more than once that no one can hear them or see them so they try to find rocks or benches to stand on. They also have to hold up flags or sticks with scarves tied at the end for hours to remain visible to the people at the back of the group. Short guides should get a medal for all the effort they put in to remain visible.
6. Things not going according to plan
The number of times a guest has gone missing, the bus arriving much later than scheduled, someone being ill on a boat ride, someone getting a sunstroke or guests losing their phones, purses or cameras; goodness me, the list is endless. Although these things rarely happen, when they do they seem to all happen at once.
Have any of these things happened on your tour? Feel free to share some of your experiences with us. As for now, I’ll be keeping my fingers crossed on my next tour!
Written by Nicole Kow
Having graduated from the UK, Nicole travelled around Europe before joining TrekkSoft's marketing team. She is now based in KL and regularly blogs about her travels at Next Train Out.