Dec 12, 2018 |

2018 in Review: In conversation with our CEO and CTO

2018 was a big year in the tours and activities sector and discussed this in our recent webinar with Olan O'Sullivan, our CEO, and Jason Roe, our CTO. They shared their thoughts about industry changes in 2018 and how TrekkSoft plans to keep our customers at the top of their game. 

Here are some highlights from the webinar.

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Published by Lucy Fuggle | Nov 11, 2016 | | 2 MIN READ's insights into the future of travel at Web Summit 2016

After Amazon and Alibaba, the third largest e-commerce site is This was CEO and Co-founder Gillian Tans' opening line at Web Summit, one of the world's largest technology conferences hosted in Lisbon, Portugal from November 7-10.

So what wisdom did Tans have to share on the future of travel? And how is it relevant for tour and activity providers wanting to get more bookings?


1. It's all about spontaneity

When are people booking? This was one of Lara O'Reilly's key questions to Tans at Web Summit. Tans explained that it's not just a question of advance or last-minute bookings – it's more about spontaneity.

This is especially relevant for accommodation bookings, but also for tours and activities. Your customers might want to book a trip two months in advance so their planning is done, or they might be looking for a "book now" button on your website two hours before departure. You need to be ready for both.

You've guessed it, the best way to do this is with a booking solution like TrekkSoft that's optimized for online, mobile, point-of-sale and agent sales. TrekkSoft also lets you respond to the particular spontaneity of accommodation bookings with its new Accommodation Feature, letting you sell both activities and room bookings on your website.



2. People are still travelling into Britain

Are you a tour or activity provider based in the UK? Tans emphasised that Brexit hasn't affected travel behaviour as far as they can see at But, as we outlined in our article after the EU referendum, travel still seems less predictable for British travellers booking trips abroad.

As is always the case in tourism, the best you can do is to create a balanced distribution network and never rely on any one source of bookings.



3. You need to stay one step ahead

Tans explained how is venturing into bots and artificial intelligence to try and stay one step ahead of traveller intent. Now, that all seems pretty advanced. And it is! currently have 1 million properties and 24 million bookable properties on the platform, so it's fair to say they can afford to innovate. But you can still get back to the very basics and stay attuned with travel trends.

Look around and ask what you're noticing in your destination. What market are you seeing more of? Is your company adapting to these changes? What can you learn from what other local suppliers are getting right or wrong?


Our Tourism Trend Report 2016 can help you stay up-to-date with travel trends and booking behaviour. Have you got your copy?


4. Here's how get more bookings...

According to Tans, carry out thousands of A/B tests a day – or small tweaks to the colours, content, and layouts used on their website. This is another big budget activity, but there's no reason you can't do one or two small-scale A/B tests of your own.

How about adding a full-width image or video of your tours to your homepage? Or switching up the text on your call-to-action or "book now" button? Test out a few changes and see how it affects your booking conversion rates.


Strengthen your business with our global research into what makes a successful tour and activity company.

Get your copy of the Tours and Activities Distribution Report:

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Lucy Fuggle
Published by Lucy Fuggle
Lucy spent three years building TrekkSoft’s content strategy and inbound marketing approach. She now helps companies to find their voice, kick-start projects, and bring in processes that actually work for them. Lucy writes and shares her solo adventures on
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