Solutions for online payment problems for tour operators in Ecuador

Posted by TrekkSoft on Nov 7, 2012

Making payments online and using credit cards in general are not so easy in Ecuador. Local banking and tax laws prohibit foreigners from paying with their cards. As the tour operator states, under Ecuadorian law, Ecuador-based tour companies are not able to receive credit card information online or by phone. This obviously makes pre-bookings difficult: Clients must provide information manually, sign it and send the authorized papers via email. Since this requires additional work, companies charge something from 5% to 10% extra commission on manual credit card payments.

Ecuador-based tour operators can’t even use PayPal as a solution to this problem, since this payment service provider has restricted money withdrawals from Ecuadorian paypal accounts. To withdrawal money from a PayPal account requires an US American Bank account and therefore a permanent US address, which is obviously difficult to obtain for an Ecuadorian. Exchange services, such as Western Union, could solve this problem, but they charge significant fees for the payment transaction without providing any link to a booking system.

All these legal and operational constraints mean that most tourists visiting sites such as the Galapagos or the Ecuadorian mainland either cannot book their trip with Ecuador-based tour operators in advance or have to use tourism agencies such as Lastminutes Galapagos. This leads to higher costs for the tourists, lower revenue for local tour operators, and a strong dependence on non-local agencies.


Significant increase in international tourism in Galapagos. Source

The best way to solve these problems is to use a payment service provider outside of Ecuador that has the capability of accepting payments anywhere in the world in any currency and to send the money into Ecuador.

And this is exactly what TrekkSoft provides tour operators with. We enable you to integrate our service as a third party service into your booking process.

As the whole payment is conducted outside Ecuador there is no problem with local laws. Furthermore, TrekkSoft can provide direct money transfers to any bank account in Ecuador in the local currency which, since 2000, is the US-Dollar.

To find out more about the solution see TrekkSoft’s pricing plans and payment gateway.


Do you want to find out how to process online payments in Ecuador? Let's arrange a call!

Request a TrekkSoft demo


Written by TrekkSoft

Speak to the TrekkSoft team