No, I'm not referring to the people you hire (or fire), although that does play a big role in growing your business. I'm talking about the support that is offered by the software you pay for.
If you're on the fence about choosing one software provider over another, look at how they support their customers. Are they going to be there for you 24/7? Are they available via Live Chat, email or phone?
At TrekkSoft, supporting our customers is our top priority to ensure that our customers get the most out of our product. Here are a few ways TrekkSoft puts its customers first.
1. We know what we're talking about
TrekkSoft was founded by travel industry experts. Our CEO was a raft guide in Nepal in the mid-nineties and then co-founded Outdoor Interlaken in 2001, and Bus2Alps in 2006. The rest of the team is made up of travel enthusiasts who want to make the industry better for both business owners and customers.
2. We're here for you 24/7
Call us, drop us a message on our Live Chat or send us an email, we'll get back to you as soon as possible. You can also hit us up on Facebook and our marketing team will direct you to the right people. If you prefer more face to face communication, we can always arrange a Skype call with you too.
3. We've written everything down for those who prefer reading
Have you checked out our documentations page? We have written everything down, complete with screenshots to help you get started. If you're transitioning from a different software provider, we want to make that transition process as quick and easy as possible.
4. We can support you in 6 different languages
Our team is made up of travel enthusiasts from 18 different countries, speaking a total of 6 languages.. and counting. We want to make our customers feel comfortable and communicate with them the best we can, and that is why we speak English, Spanish, Portuguese, Italian, German and Afrikaans.
5. We look our for the best people in the industry to partner with
The role of TrekkSoft is to facilitate the growth of our customers. To do that, we are always reaching out to industry leaders like Viator and Musement to create partnerships that will benefit our customers.
6. We offer a tonne of free resources too
Our customers are our main priority, and so is their growth as entrepreneurs and marketers in a quickly evolving space. This is why we offer free ebooks, whitepapers, webinars and networking events. We want to help our customers grow their businesses. When you grow, we grow too.
Can we support you in a better way? Let us know in the comments below.
Why not sign up for a free demo to learn about TrekkSoft's online booking and payment solution? It was created by business owners like you for businesses like yours.
Written by Nicole Kow
Having graduated from the UK, Nicole travelled around Europe before joining TrekkSoft's marketing team. She is now based in KL and regularly blogs about her travels at Next Train Out.