How to onboard seasonal guides (plus a free checklist)

7 ways to effectively onboard your seasonal staff

Posted by Nicole Kow on Jul 14, 2017

The first day on a new job is always a little nerve wrecking. Do you remember the first day at your company? What was it like? What do you wish you knew when you first started? 

To effectively onboard your seasonal guides, you need to put yourself in their shoes to understand what level of support and guidance they need to hit the ground running. 

Here are 7 things you can do to make sure your seasonal team is at peak performance the minute they arrive. 

1. Find a desk for them in the office

The day before your new hire arrives, have a look around the office to find them a suitable spot to get down to work. 

There's nothing more awkward than getting your new hires ask complete strangers to move over so that they can set up their work space. Not to mention, it's a real waste of time.

 

Find them a space to work

 

2. Introduce them to your company

Show them around your office and introduce them to your team, especially key people who they will have to work closely with in the coming months. 

When showing your new hire around, think like a tour guide. Just like how you would mention weird quirks and facts about your destination on a tour, do the same when introducing your company. Share information that would make integrating into the team that much easier. 

Show and tell them things about the office (like where the printer is or where the stack of brochures are), or about your coworkers (like how prefer to communicate to get things done). Tell them how different people and different teams work together to make each tour or activity successful.

 

Download your free onboarding checklist and templates here

 

3. Give them access to all the tools you use

Another you can do before your new hire arrives is to set up all the accounts, User IDs and passwords they will need to access the tools and systems your company uses on a daily basis. 

Here's a short list to get you started: 

  • Give them the WiFi password
  • Create a company email address
  • Create a user ID for your booking system *ahem* TrekkSoft *ahem* 
  • Add them to your Google Drive or other online storage systems you use
  • Share internal manuals or your company's Wiki with them
  • Introduce them to productivity or project management tools (we have 4 suggestions)

 

4. Bring them on a tour or activity

On day 2 or 3, arrange for your new hire shadow a more experienced guide on a trip. The idea is to give the new hire a clear idea about the type of experiences you offer and the quality of your services. 

It's also a good way to introduce your new hire to external partners you work with.

 

Bring new staff on a tour to set expectations

 

5. Add them to all the right calendars

When your new hire arrives, give them a rundown of all the compulsory meetings that take place within the department and in the company. 

Add them to all the relevant calendars and remind them to sync their work calendars with your booking system *ahem* TrekkSoft *ahem* to stay on top of bookings. 

Sync your calendar with your TrekkSoft schedule here. 

 

6. Assign tasks to your new hire for the first week

Don't leave your new hire hanging. Apart from all the different introductions you need to give them, remember to also give them a few tasks.

What are some tasks your new hire needs to be able to complete to be effective in their role? It could be as simple as responding to reviews on TripAdvisor, replying to email inquiries or delivering a new stack of brochures to various hotels, hostels or visitor information points in town. 

 

7. Schedule an end-of-week check-in 

At the end of the first week, schedule a check-in with your new hire over coffee or lunch to check up on their progress. 

Take the opportunity to have a discussion about their roles and responsibilities - do they understand what is expected of them? Are there aspects of the job that need more clarification? Direct them to the right people or resources if they've uncovered any challenges or problems. 

 

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Nicole Kow

Written by Nicole Kow

Having graduated from the UK, Nicole travelled around Europe before joining TrekkSoft's marketing team. She is now based in KL and regularly blogs about her travels at Next Train Out.

Topics: Business advice

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