Balmer's Herberge, a hostel in the Swiss town of Interlaken - also known as the adventure capital of Europe - has used TrekkSoft's booking system to drastically improve how they process tour and activity reservations at their front desk or online.
TrekkSoft is generally marketed as a software solution for tour and activity providers, but Balmer's have found it just as useful for them as a hostel that handles tour and activity bookings.
TrekkSoft works for hostels because:
- Their software is designed with efficiency and productivity in mind, two factors that are also crucial in the running of a successful hostel
- The booking software can be integrated with your existing website, allowing clients to book a place on any excursion at your desk, on a mobile device, or online
- It makes it easy to expand your offerings to include activities. The market for adventure activities is huge, particularly in an adrenaline hub like Interlaken, and they're one of the primary reasons for people to stay in a hostel.
TrekkSoft's solution shows that if a hostel is advertising activities and even taking reservations for local companies, it makes sense for them to receive revenue.
Here are a few reasons why Balmer's use TrekkSoft:
With TrekkSoft, you gain commission from guests booking activities and tours from local operators through your website. In turn, when people search for activities in your area on Google, your hostel is more likely to show up. This drives bookings further, and guests can enjoy the convenience of booking both accommodation and activites on one platform.
To be the central hub in Interlaken
Adventure enthusiasts flock to Balmer's, and the hostel has set-up package deals for large groups wanting accommodation, activities such as white water rafting, and food from their restaurant. As a result, guests stay connected to Balmer's during every step of their stay.
Improved customer service
The reception staff can now dedicate their time to helping guests plan their stay. This improves customer service, which in turn improves their ratings on TripAdvisor and the wider web. In today's online market, 93% of global travelers say their booking decisions are influenced by online reviews (Trip Barometer). Online reputation, and therefore securing more reservations, is a big deal for Balmer's.
Accounting, cash flow and turnover is centralized on TrekkSoft's reports page. This makes it easy to keep track of commission, use of vouchers, and money owed to you by tour operators at the end of each month. All payments can be checked and broken down into numerous payment methods, including cash, on-site credit card transactions, check, invoice and vouchers. This makes it simple to keep track of how the money has come in.
You don't have to be technical
If you're concerned about the technical side of setting-up a website and booking engine, TrekkSoft has a website builder targeted at driving online sales. Integrating a booking engine with your website is simply done with TrekkSoft's help.
It facilitates cross-selling with partners
A key feature that TrekkSoft offers for hostels is the Channel Manager and TrekkSoft Partner Network. This allows TrekkSoft users to cross-sell each other's tours and activities. So, instead of phoning tour operators to check for times and available spots on behalf of a guest, you can create a multiple trip basket. Add tours and activities from a range of tour operators, and process the payment at your desk.
There's no risk of overbooking
Tour operators can update their availability and trip capacity in real-time, so overbooking is prevented and you can manage group bookings with ease.
Want to find out how an online booking engine can impact your tour or activity company?