--- title: Download Your Checklist | 35-Step Customer Checklist description: Improve the customer experience with your business. Download to help identify the needs, wants, frustrations, and other concerns customers have. image: https://www.trekksoft.com/hubfs/CTA%20-%2035%20questions%20to%20know%20your%20customers.png --- [![TrekkSoft](https://www.trekksoft.com/hs-fs/hub/452164/file-2286439641.png)](https://www.trekksoft.com/en/?hsLang=en) [![Get a Demo](https://no-cache.hubspot.com/cta/default/452164/65fe27ef-0f78-4ec3-9ee4-67180c91c763.png)](https://cta-redirect.hubspot.com/cta/redirect/452164/65fe27ef-0f78-4ec3-9ee4-67180c91c763) # **Download Your 35-Question ****"Get to Know Your Customer" Checklist** **To identify missing pieces in your customer journey   **  ![EN_Custmer_Checklist_cover.png](https://www.trekksoft.com/hs-fs/hubfs/EN_Custmer_Checklist_cover.png?width=239&name=EN_Custmer_Checklist_cover.png "EN_Custmer_Checklist_cover.png") ## In this handy list we'll show you how to: **✓**   Understand what attracts customers to your business **✓**   Build the trust of potential customers **✓   **Identify the missing pieces in your offers **✓**   Have better communication ... All in a convenient printable worksheet      ![Sara_profile_round.png](https://www.trekksoft.com/hs-fs/hubfs/Sara_profile_round.png?width=130&name=Sara_profile_round.png "Sara_profile_round.png") **About the author** Sara is a writer from the American West Coast. In recent years, she's written for companies like Hipmunk, iTourMobile and Mylikes. She now resides in Zurich, Switzerland where she finds new adventures and attempts to speak German with minimal success.   ### Yes, I'd like my free customer checklist Can't find the page I'm looking for?     ###### We're here to support you all the way TrekkSoft was founded to address the needs of our local tour and activity industry in Interlaken, Switzerland. We understand the industry and you can rely on our team to onboard your business, introduce you to digital best practice, and guide you to success from the start. - Support - [Our Documentation](https://support.trekksoft.com/hc/en-us?hsLang=en) - [Our Shop](https://www.trekksoft.com/en/shop?hsLang=en) - [Our F.A.Q.](https://www.trekksoft.com/en/support/faqs?hsLang=en) - [Our API](http://developer.trekksoft.com/) - Switzerland [+41 31 52 80 337](tel:41315280337) - United States [+1 (347) 270 8486](tel:13472708486) - Germany [+49 89 210 94 100](tel:498921094100) - [info@trekksoft.com](https://www.trekksoft.com/en/about-us/contact?hsLang=en) - Use Cases - [Sucess Stories](https://www.trekksoft.com/en/success-stories?hsLang=en) - [Destination Companies](https://www.trekksoft.com/en/use-cases/destination-companies?hsLang=en) - [City and Day Tour Companies](https://www.trekksoft.com/en/use-cases/day-tours?hsLang=en) - [Adventure Tour Companies](https://www.trekksoft.com/en/use-cases/adventure-tours?hsLang=en) - [Transport and Transfer Companies](https://www.trekksoft.com/en/use-cases/transport-and-transfer-companies?hsLang=en) - [Enterprise Solutions](https://www.trekksoft.com/enterprise-solutions?hsLang=en) - Resources - [E-books](https://www.trekksoft.com/en/academy/ebooks/?hsLang=en) - [Events](https://www.trekksoft.com/en/event-calendar?hsLang=en) - [Webinars](https://www.trekksoft.com/en/webinars?hsLang=en) - [Glossary](https://www.trekksoft.com/en/tourism-glossary?hsLang=en) - [TrekkSoft Community](https://www.trekksoft.com/en/resources/community?hsLang=en) - Product - [Sell](https://www.trekksoft.com/en/solutions/sell?hsLang=en) - [Manage](https://www.trekksoft.com/en/solutions/manage?hsLang=en) - [Grow](https://www.trekksoft.com/en/solutions/grow?hsLang=en) - [Success Stories](https://www.trekksoft.com/en/success-stories?hsLang=en) - [Our Pricing](https://www.trekksoft.com/en/pricing?hsLang=en) - [Our Blog](https://www.trekksoft.com/en/blog?hsLang=en) - Features List - [Booking Engine](https://www.trekksoft.com/en/features/booking-engine?hsLang=en) - [Back-Office Management](https://www.trekksoft.com/en/features/back-office-management?hsLang=en) - [Booking tools](https://www.trekksoft.com/en/features/booking-tools?hsLang=en) - [Payment Gateway](https://www.trekksoft.com/en/features/payment-gateway?hsLang=en) - [Channel Manager](https://www.trekksoft.com/en/features/channel-manager?hsLang=en) - [Agents and Resellers](https://www.trekksoft.com/en/features/agents-resellers?hsLang=en) - [Business Intelligence](https://www.trekksoft.com/en/features/business-intelligence?hsLang=en)     - [About Us](https://www.trekksoft.com/en/newsroom/about-trekksoft?hsLang=en) - [Press](https://www.trekksoft.com/en/newsroom/media-coverage?hsLang=en) - [Careers](https://www.trekksoft.com/en/newsroom/careers?hsLang=en) - [Legal](https://www.trekksoft.com/en/legal?hsLang=en) - [Privacy Policy](https://www.trekksoft.com/en/privacy/?hsLang=en) - [Contact Us](https://www.trekksoft.com/en/contact?hsLang=en) - [![Start a Trial](https://no-cache.hubspot.com/cta/default/452164/7d407c01-9687-4a03-b90a-4c3977287800.png)](https://cta-redirect.hubspot.com/cta/redirect/452164/7d407c01-9687-4a03-b90a-4c3977287800) - [![Twitter](https://www.trekksoft.com/hubfs/website/solution/ico-twitter.png)](https://twitter.com/trekksoft) - [![Facebook](https://www.trekksoft.com/hubfs/website/solution/ico-facebook.png)](https://www.facebook.com/trekksoft/) - [![Instagram](https://www.trekksoft.com/hubfs/website/solution/ico-instagram.png)](https://www.instagram.com/trekksoft/) - [![Linkedin](https://www.trekksoft.com/hubfs/website/solution/ico-linkedin.png)](https://www.linkedin.com/company/trekksoft) - [![Medium](https://www.trekksoft.com/hubfs/website/solution/ico-medium.png)](https://medium.com/@trekksoft) - [![Youtube](https://www.trekksoft.com/hubfs/website/solution/ico-youtube.png)](https://www.youtube.com/user/trekksoft) All text and design is copyright© 2010 - 2019 TrekkSoft | A Swiss Made booking software [![](https://www.trekksoft.com/hs-fs/hubfs/cc-top.png?width=20&name=cc-top.png)](https://www.trekksoft.com/en/library/checklist-get-to-know-your-customers-for-tour-and-activity-companies#)