Welcome to TrekkSoft

Congratulations! You have just joined over 1,200 tour and activity providers worldwide who use TrekkSoft as their online booking and management platform.
 
To set you up for success, we have a team of Integration Specialists whose goal it is to guide you through the implementation and use of the TrekkSoft software. 
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There are 4 steps to get your store live as soon as possible.

          1. Create your activities                            3. Connect your personal domain   

          2. Set your schedules and prices            4. Manage your bookings

The Onboarding Process

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Our software is packed with great features and we want you to take advantage of all of them, but we also understand it is a lot of information to take in at once.

We have broken down the onboarding process in a series of steps that will make it easier for you to get familiarized in using the software.

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Your support package includes three 45 minute calls with one of our integration specialists, plus unlimited in-app and email support.

We know your time is valuable so in order to make the most of these calls and get you familiarized with the system, there are a series of action steps you will need to complete prior to each call.

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You are more than welcome (encouraged even) to look through the guides and tutorials below to get you familiarized with what we will cover.

This way, you can take advantage of our time together to review what you have done and personally answer any system or business questions that may come up as you are using the software.

In preparation for the first call, here are a few steps to help get you started:

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Complete your Profile

Upload your logo

Accept Terms of Service

Select Payment Method

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FIRST CALL

The first step in getting your store activated and online is to build your inventory of activities.

In the first call we will discuss: how to create your activities, how to establish scheduling rules and price categories, as well as how to develop a consistent brand experience through personalized emails and tickets.

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Review these guides before the call:

Before scheduling your second call, you will need to complete the rest of your activities, schedules and prices as demonstrated during the call. 

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SECOND CALL

Once you have created the majority of your activities, we will go over the features for viewing, editing and managing your inventory, as well as how to upsell through add-ons and shop items.

We will also cover the website integrations and help you choose the best one for your business needs. 

After the second call, you are well on your way to start selling! We will focus our next call on managing your bookings and guest manifests. 

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Review these guides before the call:

Before scheduling the third call please:

1. Choose a website theme, create a few of your website pages and add various content elements.  

2. Run a few test bookings to simulate and review your customer's booking process and experience.

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THIRD CALL

Since you have completed a few test bookings, we can go over all the features for: viewing, editing and managing your bookings and capacities,  as well as viewing your guest manifest and trip lists.

 At this point, you are ready to continue moving forward independently. You can now take and manage reservations; manage resources and capabilities. As well as visualizing, editing, and exporting your guest manifests. You have all the tools at hand to grow your business!

Congratulations and good luck!

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We're here to support you all the way

TrekkSoft was founded to address the needs of our local tour and activity industry in Interlaken, Switzerland. We understand the industry and you can rely on our team to onboard your business, introduce you to digital best practices, and guide you to success - right from the start.

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We're just a click away

Do you need help or have an urgent question? We will do our best to solve your problem as quickly as possible.

Click on the stefanis_button.png button on the bottom-right corner of your app or send us an email to support@trekksoft.com

Click here to see our PDF explaining our in-app support software.

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Find the answer in our Knowledge Database

Our online documentation will help you move beyond the basics and dive into all of TrekkSoft's powerful features and functionality.

Enjoy our free events and resources

As a customer, you can take your TrekkSoft skills to the next level with our events, webinars and ebooks