The Coronavirus pandemic has hit the travel industry the hardest and it is incredible to see everyone coming together (online) to support one another. To help tour operators and activity providers navigate the uncertainty, we've put together a list of resources from our website and from around the internet. We will continue adding to this list as more information is shared.

We hope you find this useful. If you have further suggestions, please email nicole@trekksoft.com

Best practices in times of crisis

Blog post: How to manage cancellations and refunds

To maintain your cashflow, the best thing to do in this situation is to avoid a refund altogether. Here are some alternatives you can offer:

  • Immediate refund of 80% only

  • 100% refund in 3 months

  • Offering a gift certificate for a higher value that can be redeemed over an extended period of time, for example 3 years. 

Read the blog post here >>

 

🖥️ Adjust your marketing

Ebook: Coronavirus Battle Plan: Marketing Through a Crisis

This free ebook was written by Chris Torres from Tourism Marketing Agency. It's been circulated a lot lately but that's only because his advice is timely, long-term and incredibly practical. 

Chris is also offering free 1-hour calls to help you create a recovery marketing plan. You can book his time here.

 

Keep an eye on your Paid Ads

 

Industry Expert Advice: Tourmageddon

This website contains a list of curated resources and experts offering help during this global crisis. Check out their list of industry experts offering free consultations here

 

HR Advice from Workable

Get HR advice from Workable, an online HR tool to make the hiring process easier.

Check out their coronavirus HR response plan for steps to get your workplace ready to support your team and keep them safe during this time. 

They also published a full list of HR resources you'll need including Covid-19 company policy templates, remote working policy templates, tips to work from home and more.  

 

Strategies for long-term success

What can you do to set your business up for success in the long-run? Take this downtime to work on tasks you've been meaning to catch up on, brush up on industry knowledge, or learn something new.  

 

Work on your marketing

1. Check-up on your website to make sure that your content is updated and that your Google Analytics is setup correctly. 

 

2. Set up your Google My Business listing

Google My Business is an easy way for tour and activity businesses to get listed on a global platform and is part of Google's effort to improve their Local Search feature where users can search for businesses, attractions, restaurants and other services in a given location. 

With travellers searching for "things to do near my" or "tours near me" once they've arrived in your destination, being listed on Google and having it shared to travellers can bring in a substantial number of bookings.

Learn how Google My Business works here.

 

Build and strengthen your distribution

Now is a good time to build up partnerships with online travel agents, local operators and your local destination management company. Remember to also review your contracts with existing partners and call them up if you need to renegotiate terms. 

 

Streamline your operations ⚙️

Have you wanted to improve the way things are done internally? Because we have. Now is the time, if you have the time, to look into automating your systems, streamlining communications and getting more efficient with the way your company runs. 

Need help? TrekkSoft users can schedule a call with their account managers to optimise their website performance. 

 

Implement revenue management

It's never been more important for tour and activity suppliers to understand their revenue streams, business cost structures and revenue drivers. 

Getting ready for "post-corona" travel 

Should you pivot to virtual tours? 👩‍💻

In the last few weeks, we're seeing more and more companies experimenting and expanding their product range. Here are a few articles that focus on how tour operators are rapidly changing their business model to adapt. 

Blog post: Should your company run virtual tours and experiences?

In this blog post, I explore the idea of creating virtual products, the types of virtual products I've come across so far, the pros and the constips from companies already running virtual tours and how you can setup your TrekkSoft booking system to sell this new way of learning about the world.

 

Avital Tours: How I Reinvented our Company in 5 Days to offer remote culinary team building sessions and chefinars

 A great blog post outlining how Avital pivoted at the start of the pandemic to create at-home experiences for her customers.

 

Divinea: #iorestoacasa. Divinea inventa lo smart tasting per degustare vino in videoconferenza con il produttore 

Divinea offers online wine tasting sessions with local wine producers through video conferencing.

 

Virtual Tour Business - A brand new program from the Online Tourism Academy (Open for enrolment)

Virtual Tour Business Product Image - 300pxThe Virtual Tour Business Coaching Program is a complete guide to rapidly launch and sell online tours and experiences. The mission is to help over 100 tour businesses and freelance guides create, market and sell new online products and services.
 
If you're looking to generate rapid cashflow and learn how to serve new and existing customers online, this program might be the perfect fit. There are options to get 1-on-1 tech support PLUS your registration comes with a 30-day no-questions-asked money-back guarantee.
 
Learn more or get registered here (Use our link to get $200 off). 
 

Focusing on Health and Safety

Let's face it, the way our bodies move in public spaces will never be the same again and the same goes for your customer segment. They are unlikely to ignore health and safety concerns moving forwards. What can you do as a tour or activity operator?

 

Check out our latest webinars on "post-corona" travel

Strategies to survive a global crisis now and thrive afterwards

What we cover:

  • Managing expenses and forecasting cashflow
  • Current and future revenue generating activities
  • Minimising damage
  • Seeking out your community
   
Pricing for Recovery  What we cover:
  • Common pricing mistakes to avoid
  • Factors to consider given our current circumstances
  • Pricing for a local market
  • Pricing virtual tours
  • Steps to price your tours right
   
Marketing in a post-covid world

What we cover:

  • How to pivot your existing products for a domestic audience
  • SEO deep dive and why you should work on your SEO now
  • How should you market and distribute virtual tours?
   
Health and safety strategies for tour and activity providers

What we cover:

  • How to establish health safety guidelines for your business
  • Strategies to communicate and set customer expectations
  • Tips to protect your staff and your business through recovery

 

Remote working tips and advice

Productivity tips

 

Building your team remotely

 

Working from home with kids 💆

 

Taking a break ☕

These are unprecedented times and sometimes, you just need a break from it all. So, we published an extensive list of pandemic-free and productivity-free websites and online activities you can do alone or with your family. 

Check it out here >>

Connect with your community and stay updated

Social media groups

Across the world, people and  businesses are coming together (online) to help one another through this time. If you're not already plugged into these communities for tour and activity operators, be sure to check them out.

 

Other communities

 

Stay updated with the industry

 

Financial aid for European tour businesses

We've compiled a list of websites for more information on how you can apply for financial aid for your tour or activity business. 

 

Germany

  • Arbeitsrechte.de published a detailed guide of Kurzarbeit (Short-term working compensation) for employees and businesses in Germany. You will also find guidelines for application.
  • The English version can be found on Eurofound

 

Italy

  • Businesses in Italy can refer to Governo.it, the government's official's website for the latest updates and check here for day-to-day updates on the measures taken to combat the pandemic. 
  • You can also refer to GetYourGuide's write up for a more detailed guide of the support available to Italian tour and activity operators. 

 

Ireland

  • The Irish Department of Employment Affairs and Social Protection published the COVID-19 Pandemic Unemployment Payment with details for who qualifies and how to apply. 
  • You can also learn about the Temporary COVID-19 Wage Subsidy Scheme on this page

 

Norway

  • NHO Reiseliv (The Norwegian Hospitality Association) published an article about the government measures announced to support small and medium-sized businesses.
  • Visit Norway has pivoted their marketing efforts to focus on domestic visitors instead of international visitors. You can learn about their efforts here
  • Innovasjon Norge (Innovation Norway) is also offering support to businesses during this time. Learn more about it here

 

Spain

  • Comunidad de Madrid shared guidelines and FAQs for employees, businesses, and freelancers in Spain on COVID-19 such as sanitary prevention, remote work and labour measures, and Expediente de Regulación Temporal de Empleo (ERTE) that companies can apply for on behalf of their employees.
  • The Confederación Sindical de Comisiones Obreras (Spain’s labour union) also compiled a useful source of information for Spanish companies regarding ERTE measures. You can read the overview of the main conditions and its implications in this PDF.

 

Switzerland

  • Arbeit.swiss published a detailed overview of Kurzarbeit (Short-term working compensation) for employees and businesses. You will also find guidelines for application.
  • You can find the English version here.