Rezdy's €49/month Foundation plan is one of the most compelling entry points in tour booking software. No subscription, a well-regarded interface, 50+ OTA integrations - on paper, it looks like an obvious choice. But dig into the billing records on Trustpilot, look at who owns Rezdy today, and understand how the fees compound at scale, and the picture changes. This guide gives you the full story before you sign up.
Rezdy was founded in 2011 in Sydney, Australia by Simon Lenoir and Hugo Sterin. The origin story is genuine: Simon was running a dive centre in Thailand and spending more time at a desk managing bookings than actually in the water with customers. That frustration became the product.
For over a decade, Rezdy was a well-respected, founder-led platform serving tour and activity operators across 130+ countries. That changed in June 2023. Private equity firm Vertica Capital Partners (formerly Accel-KKR) acquired a majority stake and merged Rezdy with two other booking platforms: Checkfront (Canada) and Regiondo (Europe). The combined entity represents approximately €150 million in invested capital and creates a sprawling global travel-tech group under private equity control.
Rezdy is no longer an independent, founder-led company. It is now part of a PE-backed consolidation play - and that matters when you're choosing a long-term software partner.
The Foundation plan looks great - but 3% on every booking adds up fast. At €100,000 annual revenue, that is €3,000/year in booking fees alone, before payment processing. Add standard card processing fees (typically 2.9%) and your actual cost is €5,900/year.
At that revenue level, Rezdy's Accelerate plan ($99/month + 3%) costs €1,188 + €3,000 = €4,188/year, which is pretty expensive.
Always calculate at your expected revenue before choosing a plan.
| Cost Item | Rezdy (Accelerate) | TrekkSoft (Accelerate) |
|---|---|---|
| Subscription | €1,188/year (€99/mo) | €1,788/year |
| Booking fee (on €100k) | €3,000 (3%) | €2,500 (2.5%) |
| Payment fee (on €100k) | €2,900 (2.9%) | €2,500 (2.5%) |
| Website builder | Separate tool | Included free |
| Phone support | Included | Included |
| TOTAL (est.) | ~€7,088 | ~€6,788 |
At comparable plan levels, Rezdy and TrekkSoft are close in total cost - but TrekkSoft's website builder and phone support are included without needing an upgrade, while Rezdy requires additional spend to reach feature parity.
Rezdy is a capable platform with a solid core feature set, particularly strong in distribution and channel management:
Capterra: 4.5/5 (237 reviews). Generally positive. Users praise the intuitive interface, good integration options, and responsive support. Value for money scores slightly lower at 4.1/5 - a signal that some users feel the pricing model could be more predictable.
G2: 3.9/5 (10 reviews). The mobile manifest app is praised as "nearly flawless" for check-in. Users note an initial learning curve and flag limitations in the mobile app (no ability to change event times or close events on mobile).
Trustpilot: Mixed - and worth reading carefully. Several reviewers report serious billing and cancellation problems: unauthorised charges after cancellation, difficulty stopping a trial, and continued billing of up to $249 USD after accounts were closed. These are not isolated complaints - the pattern appears across multiple independent reviews.
In June 2023, Rezdy was acquired by Vertica Capital Partners - a private equity firm. PE acquisitions follow a predictable playbook: consolidate costs, increase revenue per customer, and eventually exit via sale or IPO. Rezdy has already been merged with Checkfront and Regiondo under this strategy. What this means for you as an operator: pricing decisions, product roadmap, and support quality are now driven by investor return targets, not by what is best for your tour business. Rezdy changed once after its founders ceded control. It can change again.
This is Rezdy's most damaging documented weakness. Multiple Trustpilot reviewers report being charged after cancellation, difficulty ending free trials, and unauthorised card charges. For a booking platform that will handle your payment infrastructure and your customers' financial data, a pattern of billing irregularities is a serious red flag. Before signing up, document everything in writing and be clear on cancellation terms.
The Foundation plan's 3% booking fee looks negligible when you're processing €5,000 a month - it's €150. When you're processing €50,000 a month, it's €1,500. At €1 million in annual revenue, it's €30,000 per year in booking fees alone, before payment processing. TrekkSoft's 2.5% booking fee and 2.5% payment fee are predictable and published; Rezdy's fee structure requires careful calculation at every revenue stage.
Rezdy, Checkfront, and Regiondo are now one corporate entity, each currently maintaining its own branding and product team. But platform consolidations under private equity ownership follow a consistent pattern: initial promises of independence, followed by rationalisation as the investor looks to cut costs and maximise the eventual exit. There is no publicly stated commitment to maintaining all three platforms indefinitely. If the combined entity decides to standardise on one product, Rezdy users may be migrated, deprecated, or asked to switch at a time that does not suit their business. Operators building long-term on Rezdy are, in effect, placing a bet on which brand survives the next strategic review.
Rezdy's support is praised by many customers and criticised by others - often sharply. The Capterra score of 4.3/5 for customer service is solid but not exceptional. More telling is the variance: some operators describe support staff as going above and beyond, while others report unresponsive agents and unresolved issues over extended periods. When your booking platform goes down on a Saturday morning in peak season, support inconsistency stops being an abstract concern and becomes a real revenue problem.
| Feature | Rezdy | TrekkSoft |
|---|---|---|
| Starting price | €49/month | €49/month |
| Booking fee | 3% | As low as 2% |
| Payment processing | 2.9% + €0.30 | 2.5% + €0.25 |
| Website builder | Separate tool | Included free |
| OTA integrations | 50+ channels | 30+ top OTAs |
| Phone support | Expansion plan only | Included |
| Full API access | Expansion (+$200/mo) | Ultimate plan |
| Rental management | Not included | Included |
| Digital waivers | Not included | Included |
| Down payments | Not included | Included |
| Private activities | Not listed | Included |
| Package deals | Accelerate plan | Accelerate plan |
| Gift cards | Accelerate plan | Accelerate plan |
| Apple/Google Wallet | Not included | Included |
| Dedicated account manager | Undefined / "as appropriate" | Ultimate plan |
| Data ownership | PE-backed (Vertica Capital) | Independent / EU |
| Billing track record | Trustpilot complaints documented | Transparent billing |
| Platform stability | Post-merger uncertainty | Independent roadmap |
| PCI DSS certified | Yes | Level 2 |
Rezdy is a mature platform with genuine strengths - particularly its distribution network and mobile check-in tools. For operators at very low revenue who want to minimise fixed costs and test online booking before committing, the Foundation plan is a reasonable starting point.
But for operators building a serious, long-term business, the picture is more complicated. The billing complaints on Trustpilot are real and documented. The private equity acquisition introduces strategic uncertainty that didn't exist when Rezdy was founder-led. The fee structure requires careful modelling at every growth stage. And the feature gaps - no rentals, no waivers, no Apple/Google Wallet, phone support behind a paywall - mean many operators will quickly need more than Rezdy offers.
TrekkSoft provides a comparable cost structure with greater feature depth, a free website builder, inclusive phone support, transparent billing, and full independence from private equity ownership. If you are evaluating long-term partners rather than short-term tools, that independence matters.
"TrekkSoft helped us to reach the next level in efficiency. Connecting to OTAs is so easy. Our business increased 60% just by using TrekkSoft."
- Lodewijk Brondijk, Director of Tour Company
Talk to our team: sales@trekksoft.com | trekksoft.com
Sources: Capterra (4.5/5, 237 reviews), G2 (3.9/5, 10 reviews), Trustpilot (rezdy.com), Vertica Capital Partners press release June 2023, Rezdy.com pricing page, TrekkSoft internal analysis.