--- title: FAQ - Having doubts about our software? Let us help! | TrekkSoft description: Got doubts and questions about costs, receiving online payments, third-party integration, or anything else about our software? We've got you covered. --- [![TrekkSoft Booking Systems](https://www.trekksoft.com/hs-fs/hubfs/trekksoft-logo-1.png?width=330&height=70&name=trekksoft-logo-1.png "TrekkSoft Booking Systems")](https://www.trekksoft.com/?hsLang=en) [Login](https://login.trekksoft.com) [Get a demo](https://www.trekksoft.com/en/lp/demo-request?hsLang=en) [![TrekkSoft Booking Systems](https://www.trekksoft.com/hs-fs/hubfs/trekksoft-logo-1.png?width=330&height=70&name=trekksoft-logo-1.png "TrekkSoft Booking Systems")](http://trekksoft.com) Open Mobile Menu # Frequently Asked Questions ![](https://www.trekksoft.com/hs-fs/hubfs/website/features/bg-features-min.png?width=1706&name=bg-features-min.png) [How can I use TrekkSoft?](https://www.trekksoft.com/en/support/faqs/#) There are three main ways to use TrekkSoft: 1) Integrate TrekkSoft's booking system to your website to take bookings and payments online.  2) Use our sales tools to keep track and manage your bookings in the back-end. 2) Distribute your tours and activities via Online Travel Agents and partners using our API connections. [Close](https://www.trekksoft.com/en/support/faqs/#) [Who is TrekkSoft NOT built for?](https://www.trekksoft.com/en/support/faqs/#) Our software was built to maximise conversions from browsers to booked customers, across multiple channels like your website, partner or reseller websites. We also provide tools for you to connect with agents, resellers and marketplaces. We are NOT built for: 1) Companies looking for marketing or advertising services 2) Companies looking for an appointment/scheduling system, we do a lot more. 2) Companies looking for a hotels or accommodation booking system. 3) Companies that exclusively work with customised itineraries. 4) Companies that need a GDS system for flights and hotels, CRM or shopping cart features for merchandise like T-shirts and physical goods. [Close](https://www.trekksoft.com/en/support/faqs/#) [How much does it cost to use TrekkSoft?](https://www.trekksoft.com/en/support/faqs/#) TrekkSoft offers multiple subscription packages, charged on a annual basis. Find more information on our [Pricing page](https://www.trekksoft.com/en/pricing/?hsLang=en). [Close](https://www.trekksoft.com/en/support/faqs/#) [How do I get paid?](https://www.trekksoft.com/en/support/faqs/#) All payments with TrekkSoft go through TrekkPay, our unique payment gateway. As a merchant, you can decide if you want your TrekkPay payouts to be made on a monthly or weekly basis. [Close](https://www.trekksoft.com/en/support/faqs/#) [Do you take a commission?](https://www.trekksoft.com/en/support/faqs/#) Yes. Our transaction fees start at 3.25% + €0.50 for our payment gateway. Our offline booking fee is capped at €0.60 per booking and our online booking fee is between 2-3%. We are open to negotiations depending on your annual booking volume. [Close](https://www.trekksoft.com/en/support/faqs/#) [Why do you charge a transaction fee on top of a subscription fee? ](https://www.trekksoft.com/en/support/faqs/#) The subscription fees cover your onboarding, training and integration costs, as well as costs for additional support you might need when using TrekkSoft for your business. We charge this only when you start using our booking software The online and offline transaction fees cover the costs to process and store a booking. We decided it would be fair to only charge merchants when they use our booking service, rather than including the cost into our subscription packages from the start. [Close](https://www.trekksoft.com/en/support/faqs/#) [Do you have a mobile app?](https://www.trekksoft.com/en/support/faqs/#) Yes. You can use our TrekkSoft App to run your business on the go. You can carry your office in your pocket. We offer an app for iOS and Android. [Close](https://www.trekksoft.com/en/support/faqs/#) [What if my internet gets disconnected?](https://www.trekksoft.com/en/support/faqs/#) Since our booking software displays real-time availability and capacity, it is necessary for your device (i.e. laptop, computer, mobile or tablet) to be connected to the internet for you to take and manage your booking. If your device is disconnected, wait for a few minutes, or until the internet connection is back on, then try again. [Close](https://www.trekksoft.com/en/support/faqs/#) [Can I link my personal domain to a TrekkSoft page?](https://www.trekksoft.com/en/support/faqs/#) Yes, this can be done very easily. You'll need to add a CNAME record to the domain name settings (DNS) of your website's address. Once that’s done, you can direct traffic to your TrekkSoft page without switching to your given TrekkSoft URL. Please speak to your Account Manager for more information. [Close](https://www.trekksoft.com/en/support/faqs/#) [Do you offer training and support?](https://www.trekksoft.com/en/support/faqs/#) Once you sign up with TrekkSoft, we provide support and training to speed up the set-up process. The time it takes to get your system up and running depends on the number of products you would like to upload, and the time you’re prepared to invest into learning about the software. Ideally, you’d be up and running within 7 days. [Close](https://www.trekksoft.com/en/support/faqs/#) Can't find the page I'm looking for?     ###### We're here to support you all the way TrekkSoft was founded to address the needs of our local tour and activity industry in Interlaken, Switzerland. We understand the industry and you can rely on our team to onboard your business, introduce you to digital best practice, and guide you to success from the start. - Support - [Our Documentation](https://support.trekksoft.com/hc/en-us?hsLang=en) - [Our Shop](https://www.trekksoft.com/en/shop?hsLang=en) - [Our F.A.Q.](https://www.trekksoft.com/en/support/faqs?hsLang=en) - [Our API](http://developer.trekksoft.com/) - Switzerland [+41 31 52 80 337](tel:41315280337) - United States [+1 (347) 270 8486](tel:13472708486) - Germany [+49 89 210 94 100](tel:498921094100) - [info@trekksoft.com](https://www.trekksoft.com/en/about-us/contact?hsLang=en) - Use Cases - [Sucess Stories](https://www.trekksoft.com/en/success-stories?hsLang=en) - [Destination Companies](https://www.trekksoft.com/en/use-cases/destination-companies?hsLang=en) - [City and Day Tour Companies](https://www.trekksoft.com/en/use-cases/day-tours?hsLang=en) - [Adventure Tour Companies](https://www.trekksoft.com/en/use-cases/adventure-tours?hsLang=en) - [Transport and Transfer Companies](https://www.trekksoft.com/en/use-cases/transport-and-transfer-companies?hsLang=en) - [Enterprise Solutions](https://www.trekksoft.com/enterprise-solutions?hsLang=en) - Resources - [E-books](https://www.trekksoft.com/en/academy/ebooks/?hsLang=en) - [Events](https://www.trekksoft.com/en/event-calendar?hsLang=en) - [Webinars](https://www.trekksoft.com/en/webinars?hsLang=en) - [Glossary](https://www.trekksoft.com/en/tourism-glossary?hsLang=en) - [TrekkSoft Community](https://www.trekksoft.com/en/resources/community?hsLang=en) - Product - [Sell](https://www.trekksoft.com/en/solutions/sell?hsLang=en) - [Manage](https://www.trekksoft.com/en/solutions/manage?hsLang=en) - [Grow](https://www.trekksoft.com/en/solutions/grow?hsLang=en) - [Success Stories](https://www.trekksoft.com/en/success-stories?hsLang=en) - [Our Pricing](https://www.trekksoft.com/en/pricing?hsLang=en) - [Our Blog](https://www.trekksoft.com/en/blog?hsLang=en) - Features List - [Booking Engine](https://www.trekksoft.com/en/features/booking-engine?hsLang=en) - [Back-Office Management](https://www.trekksoft.com/en/features/back-office-management?hsLang=en) - [Booking tools](https://www.trekksoft.com/en/features/booking-tools?hsLang=en) - [Payment Gateway](https://www.trekksoft.com/en/features/payment-gateway?hsLang=en) - [Channel Manager](https://www.trekksoft.com/en/features/channel-manager?hsLang=en) - [Agents and Resellers](https://www.trekksoft.com/en/features/agents-resellers?hsLang=en) - [Business Intelligence](https://www.trekksoft.com/en/features/business-intelligence?hsLang=en)     - [About Us](https://www.trekksoft.com/en/newsroom/about-trekksoft?hsLang=en) - [Press](https://www.trekksoft.com/en/newsroom/media-coverage?hsLang=en) - [Careers](https://www.trekksoft.com/en/newsroom/careers?hsLang=en) - [Legal](https://www.trekksoft.com/en/legal?hsLang=en) - [Privacy Policy](https://www.trekksoft.com/en/privacy/?hsLang=en) - [Contact Us](https://www.trekksoft.com/en/contact?hsLang=en) - [![Start a Trial](https://no-cache.hubspot.com/cta/default/452164/7d407c01-9687-4a03-b90a-4c3977287800.png)](https://cta-redirect.hubspot.com/cta/redirect/452164/7d407c01-9687-4a03-b90a-4c3977287800) - [![Twitter](https://www.trekksoft.com/hubfs/website/solution/ico-twitter.png)](https://twitter.com/trekksoft) - [![Facebook](https://www.trekksoft.com/hubfs/website/solution/ico-facebook.png)](https://www.facebook.com/trekksoft/) - [![Instagram](https://www.trekksoft.com/hubfs/website/solution/ico-instagram.png)](https://www.instagram.com/trekksoft/) - [![Linkedin](https://www.trekksoft.com/hubfs/website/solution/ico-linkedin.png)](https://www.linkedin.com/company/trekksoft) - [![Medium](https://www.trekksoft.com/hubfs/website/solution/ico-medium.png)](https://medium.com/@trekksoft) - [![Youtube](https://www.trekksoft.com/hubfs/website/solution/ico-youtube.png)](https://www.youtube.com/user/trekksoft) All text and design is copyright© 2010 - 2019 TrekkSoft | A Swiss Made booking software [![](https://www.trekksoft.com/hs-fs/hubfs/cc-top.png?width=20&name=cc-top.png)](https://www.trekksoft.com/en/support/faqs/#)