--- title: "Trekksoft Community Webinar - Recording: exceptional experience throughout the customer journey" --- [![TrekkSoft Booking Systems](https://www.trekksoft.com/hs-fs/hubfs/trekksoft-logo-1.png?width=330&height=70&name=trekksoft-logo-1.png "TrekkSoft Booking Systems")](https://www.trekksoft.com/?hsLang=en) [Login](https://login.trekksoft.com) [Get a demo](https://www.trekksoft.com/en/lp/demo-request?hsLang=en) [![TrekkSoft Booking Systems](https://www.trekksoft.com/hs-fs/hubfs/trekksoft-logo-1.png?width=330&height=70&name=trekksoft-logo-1.png "TrekkSoft Booking Systems")](http://trekksoft.com) Open Mobile Menu ![Community webinar l Customer experience-1.png](https://www.trekksoft.com/hs-fs/hubfs/Community%20webinar%20l%20Customer%20experience-1.png?width=1024&name=Community%20webinar%20l%20Customer%20experience-1.png "Community webinar l Customer experience-1.png") ### **Recording:** **Deliver exceptional experience throughout your customer's journey ** A webinar for tour and activity operators, DMOs and other tourism professionals. [Watch the recording ](https://www.trekksoft.com/en/resources/webinars/exceptional-experience-throughout-the-customer-journey#modal_88a88641dee39aca0cce337aa87ae769) ![Camcorder_icon-icons.png](https://www.trekksoft.com/hs-fs/hubfs/Camcorder_icon-icons.png?width=512&name=Camcorder_icon-icons.png "Camcorder_icon-icons.png") *Watch now* This webinar was recorded on **28th November ****2017** ![From who?](https://www.trekksoft.com/hs-fs/hubfs/img-lp/2017/01-jan/04-2017-webinar/icon-fromwho.png?width=60&name=icon-fromwho.png "From who?") for who? For tour and activity operators, DMOs and other tourism professionals.   ## About this Webinar **How to deliver an exceptional experience throughout your customer’s journey?** Making sure that your customers are getting a good impression of your brand is an important factor for success. With this said, it is also necessary to understand that the experience with your company starts long before a guest is physically joining your tours or activities, and ends long after. Whether you think about it or not, you provide a customer experience, all companies do, regardless of whether you create it consciously. The experience you deliver may be great, bad or neuter, but as long as you have customers or guests for your tours and activities, means that they have a perception of you and your brand. It is up to you to ensure if it is exceptional, poor or industry average. In this webinar, we talked about what you can do, and things you should consider, to improve your guests' experience with your brand, throughout the whole customer journey. We also discussed what different phases a guest can have in their journey. Watch this recording to find out what you can do to deliver an exceptional experience throughout your customer’s journey. **Key discussion points** - The customer journey  - Before becoming a customer - Becoming a customer - Maintaining the relationship with your customers ### About the speaker **![olivia.png](https://www.trekksoft.com/hs-fs/hubfs/olivia.png?width=150&name=olivia.png "olivia.png") ** Olivia is originally from Stockholm, Sweden, and has been living in Switzerland for the past 2 years. She first moved over to study in Bern and then moved to Interlaken to work in Customer Marketing and Communications with TrekkSoft. The biggest reason why she loves her job is the constant exchange of knowledge, which is also why she is passionate about sharing her knowledge with you. As the person responsible for the Community Webinars, Olivia strives to make sure that every TrekkSoft customer is equipped with the know-how of TrekkSoft’s many features, and can benefit from them fully. TrekkSoft's Community Webinars feature inhouse expert speakers at the top of their game, bringing you the latest insights that help tour and activity companies succeed. Watch this recording with Olivia Färninger to get an idea of what you can do to deliver an exceptional experience throughout your customer's journey. [Watch the recording ](https://www.trekksoft.com/en/resources/webinars/exceptional-experience-throughout-the-customer-journey#modal_88a88641dee39aca0cce337aa87ae769) ![photo-1471958680802-1345a694ba6d.jpeg](https://www.trekksoft.com/hs-fs/hubfs/photo-1471958680802-1345a694ba6d.jpeg?width=1732&name=photo-1471958680802-1345a694ba6d.jpeg "photo-1471958680802-1345a694ba6d.jpeg") Can't find the page I'm looking for?     ###### We're here to support you all the way TrekkSoft was founded to address the needs of our local tour and activity industry in Interlaken, Switzerland. We understand the industry and you can rely on our team to onboard your business, introduce you to digital best practice, and guide you to success from the start. - Support - [Our Documentation](https://support.trekksoft.com/hc/en-us?hsLang=en) - [Our Shop](https://www.trekksoft.com/en/shop?hsLang=en) - [Our F.A.Q.](https://www.trekksoft.com/en/support/faqs?hsLang=en) - [Our API](http://developer.trekksoft.com/) - Switzerland [+41 31 52 80 337](tel:41315280337) - United States [+1 (347) 270 8486](tel:13472708486) - Germany [+49 89 210 94 100](tel:498921094100) - [info@trekksoft.com](https://www.trekksoft.com/en/about-us/contact?hsLang=en) - Use Cases - [Sucess Stories](https://www.trekksoft.com/en/success-stories?hsLang=en) - [Destination Companies](https://www.trekksoft.com/en/use-cases/destination-companies?hsLang=en) - [City and Day Tour Companies](https://www.trekksoft.com/en/use-cases/day-tours?hsLang=en) - [Adventure Tour Companies](https://www.trekksoft.com/en/use-cases/adventure-tours?hsLang=en) - [Transport and Transfer Companies](https://www.trekksoft.com/en/use-cases/transport-and-transfer-companies?hsLang=en) - [Enterprise Solutions](https://www.trekksoft.com/enterprise-solutions?hsLang=en) - Resources - [E-books](https://www.trekksoft.com/en/academy/ebooks/?hsLang=en) - [Events](https://www.trekksoft.com/en/event-calendar?hsLang=en) - [Webinars](https://www.trekksoft.com/en/webinars?hsLang=en) - [Glossary](https://www.trekksoft.com/en/tourism-glossary?hsLang=en) - [TrekkSoft Community](https://www.trekksoft.com/en/resources/community?hsLang=en) - Product - [Sell](https://www.trekksoft.com/en/solutions/sell?hsLang=en) - [Manage](https://www.trekksoft.com/en/solutions/manage?hsLang=en) - [Grow](https://www.trekksoft.com/en/solutions/grow?hsLang=en) - [Success Stories](https://www.trekksoft.com/en/success-stories?hsLang=en) - [Our Pricing](https://www.trekksoft.com/en/pricing?hsLang=en) - [Our Blog](https://www.trekksoft.com/en/blog?hsLang=en) - Features List - [Booking Engine](https://www.trekksoft.com/en/features/booking-engine?hsLang=en) - [Back-Office Management](https://www.trekksoft.com/en/features/back-office-management?hsLang=en) - [Booking tools](https://www.trekksoft.com/en/features/booking-tools?hsLang=en) - [Payment Gateway](https://www.trekksoft.com/en/features/payment-gateway?hsLang=en) - [Channel Manager](https://www.trekksoft.com/en/features/channel-manager?hsLang=en) - [Agents and Resellers](https://www.trekksoft.com/en/features/agents-resellers?hsLang=en) - [Business Intelligence](https://www.trekksoft.com/en/features/business-intelligence?hsLang=en)     - [About Us](https://www.trekksoft.com/en/newsroom/about-trekksoft?hsLang=en) - [Press](https://www.trekksoft.com/en/newsroom/media-coverage?hsLang=en) - [Careers](https://www.trekksoft.com/en/newsroom/careers?hsLang=en) - [Legal](https://www.trekksoft.com/en/legal?hsLang=en) - [Privacy Policy](https://www.trekksoft.com/en/privacy/?hsLang=en) - [Contact Us](https://www.trekksoft.com/en/contact?hsLang=en) - [![Start a Trial](https://no-cache.hubspot.com/cta/default/452164/7d407c01-9687-4a03-b90a-4c3977287800.png)](https://cta-redirect.hubspot.com/cta/redirect/452164/7d407c01-9687-4a03-b90a-4c3977287800) - [![Twitter](https://www.trekksoft.com/hubfs/website/solution/ico-twitter.png)](https://twitter.com/trekksoft) - [![Facebook](https://www.trekksoft.com/hubfs/website/solution/ico-facebook.png)](https://www.facebook.com/trekksoft/) - [![Instagram](https://www.trekksoft.com/hubfs/website/solution/ico-instagram.png)](https://www.instagram.com/trekksoft/) - [![Linkedin](https://www.trekksoft.com/hubfs/website/solution/ico-linkedin.png)](https://www.linkedin.com/company/trekksoft) - [![Medium](https://www.trekksoft.com/hubfs/website/solution/ico-medium.png)](https://medium.com/@trekksoft) - [![Youtube](https://www.trekksoft.com/hubfs/website/solution/ico-youtube.png)](https://www.youtube.com/user/trekksoft) All text and design is copyright© 2010 - 2019 TrekkSoft | A Swiss Made booking software [![](https://www.trekksoft.com/hs-fs/hubfs/cc-top.png?width=20&name=cc-top.png)](https://www.trekksoft.com/en/resources/webinars/exceptional-experience-throughout-the-customer-journey#)