Kiteboarding company uses TrekkSoft to organize their kiteboarding lessons

Posted by Nelson Oduro on May 6, 2015

Kite Club Punta Cana relies on TrekkSoft to manage their kiteboarding lessons and gather more information on thier guests. 

Kite Club Punta Cana is a kiteboarding school  located in the PuntaCana Resort & Club,in the Dominican Republic. The PuntaCana Resort & Club is in an exclusive location to one of the best beaches in the country. Kite Club Punta Cana  offers the most serene and enjoyable kitesurfing location in the country.  They have fully qualified IKO instructors who provide lessons to all different levels of riders, from beginners to experts. Lessons are offered in English, French, Italian, and Spanish. Kite Club Punta Cana also rents out the kite boarding equipment.

Water-Start3-P2D3Kiteboarding is one of the most exciting water activities. Adventure enthusiasts from all over travel around the world searching for the best locations to kite board. Punta Cana is one of premier locations for kiteboarding with warm tropical blue waters and steady trade winds. Kite Club Punta Cana has emerged as the go to company for guests to the country to learn how to kiteboard. Experienced kiteboarders also rely on them to provide them with the best equipment for rental. As Kite Club Punta Cana grew, they needed a booking system that could also grow with them.

Kite Club Punta Cana offers different lessons. Lessons are organized by different skill levels and by private or group lessons. A problem that often arise is that some guests will have no idea what skill level they were.  They needed a booking system that can handle all of the different types of lessons they offered, and would allow them to decipher what skill level the guests were. TrekkSoft was the perfect booking solution.

TrekkSoft offers an intuitive backend that allows Kite Club Punta Cana to plug in all of their lessons, the necessary information and the times they will be available. They can also make separate lessons for the private ones. Once this is done it was seamlessly integrated on to their website. Now guests just press “Book Now” on the Punta Cana website and they see the lessons and can pick the one they want and proceed to check out. During the checkout process Kite Club Punta Cana can request more information.

TrekkSoft’s booking system allows companies to add custom fields to their tours. Custom fields provide an alternative for companies to get more information from their customers. Companies can ask questions to find out what hotel their customers are staying in or even personal health questions if it pertains to the 9activity. This is a great tool to get to know your guests to market to them as well as better prepare your tours. In the case of Kite Club Punta Cana they can ask questions to determine what skill level their guests are, so they can place them in the right class
When guests answer the questions in the custom fields while booking, the team at Kite Club can gather the information and prepare either a beginner lesson, an intermediate lesson, or advanced lesson for them. Questions range from “Have your kiteboarded or kitesurfed before” to how much the guests weighs. Kite Club Punta Cana is not surprised when guests show up now and no time is wasted with guests being in the wrong class.

Kite Club Punta Cana plans to take the information they have gathered from the guests and do more with it. They can get an idea of the kind of guests they get, and what are the popular lessons. They will use this information to hone down on their specific target market and find better ways to reach out to them!


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Nelson Oduro

Written by Nelson Oduro

Nelson was part of TrekkSoft's marketing team in our New York Office for three years, paying particular attention to the growth of our digital marketing strategy.

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