Rafting company uses resource management tool to schedule guides

Posted by Nelson Oduro on May 13, 2015

Rafting Pinta switches to TrekkSoft to take advantage of TrekkSoft's resource management tool. They use the tool to properly allocate guides to the right rafting trip. 

Rafting Pinta is a rafting company located in Omis, Croatia. Omis is located on the estuary of Cetina, approximately 25 km southern of Split. The town is surrounded with high cliffs and sea and is known by its pirate history. Omis offers many different activities in nature including walking, cycling, canoeing, free climbing, paragliding, diving, and sailing. But since the town lies right on the emerald green Cetina River, Omis has become synonymous with rafting. Rafting Pinta has been at the forefront of bringing premier whitewater rafting trips to the location.

Demand for white water rafting trips in Omis and all of Croatia is at an all time high. Rafting Pinta wanted to do their best to bring this activity to all thrill seekers and adventure enthusiasts alike. The first question they asked themselves was, “How can we sell more tours, and make our activity available for the masses?” Also could they do this without making themselves too busy on the administrative side. The more rafting trips you go on, the less time you have to be in the office to answer inquiries or take bookings. The needed a way to sell online.

RaftingPinta2Rafting Pinta came across TrekkSoft and realized that it was the system they had been looking for. TrekkSoft provides a booking and payment solution that can be integrated on to their website. The backend of TrekkSoft allows them to list all of the times that they are available, and what trips are available. Guests can now go on the website and select which trip they want to go on, and book and pay right away. All the information is stored in the backend, and Rafting Pinta can access it and export whenever they wish. This took care of most of the administrative tasks that Rafting Pinta was worried about, but a new problem arose. 

Because of safety issues all of Rafting Pinta’a rafting trips are giving by an experienced guide. The guide will make sure all guests are fit to go on the trip, as well as outfitted with the right gear. The assigned guide provides all the equipment, including paddle, helmet, and buoyancy aid. The guide also gives a tutorial of basic rafting skills. As you can see the guide is essential to the trip. A rafting trip can not occur if there is no guide. They needed a system that would recognize when a guide was not available and therefore make the trip unavailable as well.

RaftingPinta4 TrekkSoft released its resource management tool and that problem was solved. With the tool Rafting Pinta can set up a dependency rule. Which means you can link a resource like a boat, car, even a guide to a tour. When there are no more resources available, in Rafting Pinta’s case, guides, the activity will no longer be available. This prevents tour operators from overbooking and having to cancel. Guests won't be disappointed and Rafting Pinta won't have to worry. 

With the resource management tool, Rafting Pinta has more confidence in offering more rafting trips on their website. They know that guides will not be overbooked. The more trips they offer does not mean more administrative work, as the booking system handles everything for them. They are just looking forward to enjoying their time on the Cetina River Whitewater rafting.

Want to see the impact that online booking software can have on your tour or activity company? 

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Nelson Oduro

Written by Nelson Oduro

Nelson was part of TrekkSoft's marketing team in our New York Office for three years, paying particular attention to the growth of our digital marketing strategy.

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