By using TrekkSoft, Sea Saffron had already seen a 50% booking increase year on year. As well as savings a substantial amount of time on administration (around two hours daily), they also have also reduced their marketing spend by 75%. They now have full control to manage all tours sold via various marketplaces by using TrekkSoft's Channel Manager.
We're so grateful to TrekkSoft for allowing us to concentrate our company efforts on sales instead of administration. This has reduced the time invested in logistics by more than 50%!
Before using TrekkSoft, it was difficult for Sea Saffron to increase direct sales. There was a lack of alignment as they were using various marketplaces and did not have one calendar available to view all bookings. This meant that around two hours each day was spent on administration to check and input bookings.
They were using Google Sheets to manage all incoming bookings. This hindered their ability to grow the company. The process as they say "handmade" and demanded too much resource for a low return.
Sea Saffron required to optimize their booking process and offer their customers the ability to book online. They also needed to put in place systems that would allow them to keep growing.
For us, TrekkSoft keeps track of the booking logistics, while we keep track of client satisfaction.
First Sea Saffron researched several booking solution in the market that would suit their needs. They decided that TrekkSoft was right for them as they required a booking solution provider that not only supports startups but enterprise companies too. Having a strong support team was also very important. The key tool for the business, however, was TrekkSoft's channel manager, where they could connect all their marketplace, reseller and direct bookings in one place.
Eduardo said: "TrekkSoft was by far the best option at all levels (flexibility, personal guidance, technological solution etc.)."
They company liked that TrekkSoft would provide them with online videos and tutorials. Additionally, the marketing webinars and content from TrekkSoft Academy gave precious tips to better understand the market and how to further boost their business.
TrekkSoft's automatized calendar has been such a game-changer for our company, allowing us to focus on higher-level marketing strategy and the day-to-day challenges which arise without worrying about missing tours.
The 2018 goal was to increase direct bookings on their own website, and to have the possibility to grow their reach. With TrekkSoft, Sea Saffron seen 50% booking increase on their own website year on year.
They have now connected their tours to two new marketplaces by using TrekkSoft's Channel Manager. By doing this they have reduced their marketing expenses by 75%.
With the TrekkSoft POS-Desk and the calendar synchronization, Sea Saffron connected four hotels that sell their tours on their behalf. Besides the marketplace and the google calendar synchronization Sea Saffron's favorite features are the notification system and the tracking reports.
Their most popular tour is their Valencia City of Arts and Sciences with Rooftop Wine Tasting and Tapas, bookable on their website.
All the webinars, all of the posts and content generated online give us precious tips that are key to understand the market we're in.
"TrekkSoft is the way to grow sustainably, in an agile way in order to increase sales. In short, it is the way to turn a tour into a company. For us, this partnership is not an option, it's a must. From our point of view, business owners running tours must focus on generating unique tours, satisfying client's need and increase their sales. TrekkSoft is what allows us to control the back-end of these processes!" – Eduardo Aguilar - CEO Sea Saffron