We live in a world where everyone is online. This means one of the most effective ways of reaching your customers is via a website. While we’re aware of this, we’re equally aware that not every activity or tour operator in the world is online.
But having a website is only a small part of marketing yourself via the internet. There are many other things to consider such as social media or ranking in search engines. Here are ten challenges you're likely to face if you engage in online marketing.
1. Prioritising mobile content
The reason for this is that mobile is now the primary way users search for information on Google so it only makes sense to prioritise mobile searches over desktop searches. One of the biggest changes is that Google will only index content found on your mobile site, ignoring content on your desktop site.
If you have a mobile responsive website, that's great, you're already ahead of the game! The next thing to check is that important content remains on your mobile site such as tour information, images and videos. Of course you can tweak mobile design for a better experience, but the important content should remain on your mobile site.
Other things to look out for include page speed (the quicker the better) and optimised page titles and meta descriptions for mobile.
2. Making your website dynamic
Once upon a time, you could get to the top of search engines by filling your website with keywords in different places throughout a single webpage. Times have changed now: you need to have more quality content to offer your visitors.
One good way to deliver this content is by making your website dynamic aka frequently publishing new content for your viewers. Take for example a news site - it always has new content when you visit the website. The same goes for Netflix, they're always offering you new trailers to watch.
Operators can benefit greatly from starting a blog and regularly posting about tours they've run, new updates in the local community or niche.
3. Consistently creating great content
A dynamic website and a mobile-indexable site only works in your favour when you have great content. So apart from the technicality of SEO, you also need to consider publishing great content on a regular basis. Your goal should be to create content that:
- Elevates your brand as an expert of a destination or activity
- Provides readers more information about your company and how you run your experiences
- Provides readers valuable information about your destination and draws them to book an experience with you
I personally love it when tour operators blog about different things happening in their destination, such as a notable event (maybe something that only happens once every 10 years) or a quirky way they celebrate a Christmas. Another thing you could blog about are the hidden gems in your area, and maybe even include an interview with owners of a restaurant or museum.
If you're suffering from writers block and need some inspiration, go back to your customer personas or check out our marketing guide for each stage of the customer journey.
4. Allow customers to book in real-time
If you’ve got a website that’s both dynamic and responsive, then there’s another thing you need to think about as a tour operator: you need to make sure your tours and activities are bookable on it.
This means you need a booking system. Again, this is something that TrekkSoft can help you with.
5. Finding the time to be active on social media
With a number of different social media channels available, finding the time to be active on them all can be very challenging. My advice is to pick two channels and prioritise engagement (respond to comments, engage followers, etc.) on those channels.
For other channels you might be on, take a slightly more passive role and simply maintain a regular posting schedule.
Speaking of a posting schedule, do you help maintaining a regular posting schedule? Download our social media calendar for tour operators to get you back on track.
6. Engaging followers on social media
Social media is a great way to increase your visibility online, engage with potential clients and ultimately turn them into customers. But how?
In our webinar with social media expert Jessica Thiefels, an important part of being on social media is understanding your brand's place within the wider conversation. Yes, now we're all talking about COVID-19 and its impacts on society. But when things calm down and we (eventually) move on from the pandemic, this practice holds true.
Jessica recommends practicing social listening - the simple act of getting on social platforms, searching for relevant hashtags of brands you like and taking note of what people are asking for or talking about, and how brands are responding.
With a better understanding of what's going on online, you're better equipped to plan out your social content and how you would like to engage your audience. Here are some ideas from her webinar:
- Run Twitter chats or go-live on Instagram or Facebook
- Set aside 15 to 20 minutes a day for each platform to comment, like and share content
- Build engagement into your captions such as "Comment below with your favourite travel destination".
- Host a hashtag campaign
7. Kickstarting email marketing
Email marketing might be seen as a thing of the past, but I can assure you it isn’t. And you don’t need to beat an algorithm in order to be successful. For instance, you can engage in A/B testing to try out different ideas.
If you have a big mailing list it could work as an incentive for other companies to partner with you.
8. Growing your list
Email marketing isn’t possible if you don’t have a list of email addresses. To gather them, you’re going to have to engage in proven tactics to get them. This includes running contests on social media, adding a pop-up on your website to sign up to your newsletter, or creating a simple lead magnet to incentivise people to give your their email addresses.
A lead magnet doesn't have to be an elaborate ebook or report. It could be as simple as a 3-page destination guide or a destination guide with an exclusive discount code.
9. Increasing ancillary sales
It’s one thing to generate revenue by selling your own product… it’s another thing to generate revenue by selling somebody else’s products on top of that. This is known as ancillary revenue. Products you could sell could include travel insurance, travel gear, souvenirs and more.
For more ideas on how to turn lookers into bookers, download our free guide.