Dec 12, 2018 |

2018 in Review: In conversation with our CEO and CTO

2018 was a big year in the tours and activities sector and discussed this in our recent webinar with Olan O'Sullivan, our CEO, and Jason Roe, our CTO. They shared their thoughts about industry changes in 2018 and how TrekkSoft plans to keep our customers at the top of their game. 

Here are some highlights from the webinar.

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Published by Nicole Kow | Oct 24, 2018 | | 2 MIN READ

How to get the most out of your TrekkSoft booking system

TrekkSoft has been around for eight years and within that time, the software has grown immensely. With new features and updates constantly being introduced, it can be easy to get lost in it all. 

Here's a quick roundup of underrated features that you and your team can check out today.

Mobile app

We've built a variety of tools to help your team sell more tours, regardless of whether you're in the office or not. Since it first launched, our mobile app has gone through many upgrades and iterations and you can do a lot more things on the app.

For example, your guides and crew can now accept a tip via the mobile app. To do so, head over to the relevant basket and tap on the Option icon in the top right corner. From the pop up menu, select "Add Payment". Add the amount your customer would like to tip, select the Treasurer (i.e. person taking the payment), add "Tip" in the comment, and Continue. Select your payment method and process the payment.

Mobile app - Take a tip

Vouchers and discount codes

We've seen companies make use of vouchers and discount codes to upsell customers at various points of the customer's journey. For example, some companies send out discount codes along with their booking confirmation email or pre-trip reminder email to nudge customers to book another trip with them. Other companies offer vouchers for the low seasons, when sales is lower. You could even offer vouchers for the next low season, in a year or so.

 

Sales & Turnover reports

All TrekkSoft customers will have access to your sales and turnover reports. If you use TrekkPay, you will also be able to access your cash flow report too, giving you a clear overview of all the payments received and refunds issued for the given time period.

If you prefer to slice and dice your data in a different way, you can easily export the data in .XLSX files and upload them to Google Sheets or view them in Microsoft Excel.

 

Make use of unlimited accounts

With every TrekkSoft subscription, your business can create as many accounts needed for your admin team and guides. For companies on our Accelerate and Ultimate subscriptions (or their equivalent), you can create multiple Agent accounts for travel agents, hotel concierges, visitor information centers and any other reseller you work with.

Read more: Organise and better manage your team with TrekkSoft's User Accounts

 

Laptop in cafe

 

Make use of our API connections

TrekkSoft's API connection allows you to connect to online marketplaces from all over the world. If you find some spare time, why not apply for one of the many distribution partners we work with?

Here are the online marketplaces we're integrated with >>

This API connection also lets you connect to other TrekkSoft users to cross-sell products and services. For example, if you run boat tours on an island, you could work with another company who sells land-based services that compliment your services. You could even combine your services with theirs and sell it as a Package.

Again, you can connect to as many partners as you want to via our Partner Network.

Read more: PinkMango connects with local operators to deliver authentic experiences

 

Community Forum & Support pages

The Support pages are there to provide you with how-to guides to help you find your way around the system, especially for new users. If a guide does not fully answer your question, feel free to leave a comment or email support@trekksoft.com for more information.

The Community Forum is accessible to all customers and can be accessed from your Admin Desk. Head over to "Help" on the top right corner and select "Community" from the drop down menu. The Forum is a great place for you to connect to other TrekkSoft users to share your experiences and form valuable business relationships. You can also use the forum to connect with the TrekkSoft team to report bugs, suggest new features or share workarounds you've discovered.

 

Looking for a booking system for your company? Speak to us!

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Nicole Kow
Published by Nicole Kow
Having graduated from the UK, Nicole travelled around Europe before joining TrekkSoft's marketing team. She is now based in KL and regularly blogs about her travels at Next Train Out.
Succefully booking system used in 130+ countries
Free tourism resources to download
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