Dec 12, 2018 |

2018 in Review: In conversation with our CEO and CTO

2018 was a big year in the tours and activities sector and discussed this in our recent webinar with Olan O'Sullivan, our CEO, and Jason Roe, our CTO. They shared their thoughts about industry changes in 2018 and how TrekkSoft plans to keep our customers at the top of their game. 

Here are some highlights from the webinar.

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Published by Nicole Kow | Nov 1, 2018 | | 2 MIN READ

Here's what we'll be working on for the next six months...

We're excited to share our product roadmap to show what our team will be working on for the next six months. As we move forward, we're focused on expanding the functionality and enhancing the usability of the system. 

When we talk about expanding the functionality of the TrekkSoft, this includes expanding the feature set of the software, as well as ensuring feature parity across all platforms. So we not only want to allow you to do more with TrekkSoft, we also want to make sure that you can do the same core tasks on our web app, mobile app and POS desk. 

The second area of focus is to enhance the usability of the system, which includes improving workflows (e.g. setting up an activity in an easier way and with fewer steps) and refining the look and feel of the software. 

Q4 - Q1 Product Roadmap


Strengthening existing connections with 3rd party systems

One way to improve the functionality of the system is by stabilising current integrations with 3rd party systems like Zapier. In the coming months, you can expect fewer bugs and problems occurring over time.

What's Zapier? Read our previous post about it. 

The Channel Manager is another feature we’re working on, again to stabilise the integration between TrekkSoft and the existing online marketplaces we work with. In January 2019, we will begin to build API connections with other online marketplaces which will be announced in the future.

Channel Manager 101: How to sell and manage bookings from online marketplaces 


Refining your day-to-day management tools 

When it comes to improving your workflows within TrekkSoft, we’ll be redesigning much of TrekkSoft, starting with the most frequently used parts of the system. We’ve based our changes on feedback received from user testing sessions conducted over the last few months.

To kick this off, we want to work on the usability of the Admin desk, starting with redesigning the Bookings Overview section, followed by the Schedule and Manifest section. This is due to be completed in March 2019. 

Not sure if you're making the most of your TrekkSoft account? Here are a few suggestions.


Developing powerful sales tools for your team

The team will also be laying the groundwork (i.e. building the endpoints for our internal API connection) for both the POS desk and mobile app. Then, in January 2019, we will begin developing features such as Shop Items (allowing you to sell products from your shop) and Packages (enabling you to sell packages on-the-go).

Finally, with the feedback received from customers who have tested out the new Checkout process (also known as the Booking Widget)(also, thank you!), we will continue to refine the checkout process to ensure that it is optimised for bookings and payments.

Here's a preview of what the improved Checkout process will look like.

Checkout prototype


Let us know what you think!

What do you think If you have any thoughts, comments, or feedback about the product roadmap, feel free to leave a comment below. We’d love to hear your thoughts. 


Want a booking system to streamline your front and back office?

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Nicole Kow
Published by Nicole Kow
Having graduated from the UK, Nicole travelled around Europe before joining TrekkSoft's marketing team. She is now based in KL and regularly blogs about her travels at Next Train Out.
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